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Dear Monika
You will be pleased to hear that I have just received a phone call from the Nat West claims dept.  They have now agreed to uphold my claim and will be sending me an "offer" in the post.  I am not sure what that figure will be, and will be in touch with you as soon as the letter arrives, so that you can guide me as to where we go from here.
Many Thanks for your help and support in this.

Mrs A K
Tuesday, October 4, 2016